Thank you for your purchase. We hope you are happy with your purchase. However, there could be certain circumstances beyond our control where you could receive a damaged / defective product, we will exchange or return that product to us for a refund or an exchange. Please see below for more information on our return policy.

Cancellation policy

Chipmunks believes in helping its customers as far as possible, and has therefore a liberal cancellation policy. Under this policy:

1. If you wish to cancel a transaction on the Platform, You shall select the cancel option on the Platform.
2. Cancellations will be considered only if the request is made before processing the order.
3. No cancellations are entertained for those products that are sold on special occasions like Navratri, Diwali, and Valentine’s Day etc. These are limited occasion offers and therefore cancellations are not possible.
4. No charges are applicable if cancellation is made immediately after placing the order.
5. A cancellation of 100% of the order value will be applicable if the order has been prepared or already dispatched (the amount can be deducted from Wallet / future orders).

Chipmunks may cancel the transaction initiated by You on the Platform, if:

• The designated address to avail the Chipmunks Services provided by you is outside the service zone of Chipmunks.
• Failure to get your response via phone or any other communication channel at the time of confirmation of the order booking.
• The transaction involves supply/delivery/purchase of any material good that is illegal, offensive or violation of the Terms of Use.
• If the transaction involves the purchase of medicines for which a medical prescription prescribed by a medical practitioner is required and for which you have not provided such medical prescription or provided an invalid medical prescription.
• Information, instructions and authorizations provided by you is not complete or sufficient to execute the transaction initiated by you on the Platform.
• If in case of tied-up Merchants, the Tied-Up Merchant outlet is closed.
• If a Delivery Partner is not available to perform the services, as may be requested.
• If any Item for which you have initiated the transaction is not in stock with the Merchant.
• If the transaction cannot be completed for reasons not in control of Chipmunks.